What does it mean if a claim is labeled "in-process"?

If a claim is labeled "in-process," it indicates that the claim is still under evaluation for payment by the insurance company. This status means that the insurer has received the claim and is actively reviewing it to determine whether it meets the necessary criteria for approval and payment. During this evaluation phase, the insurance company may verify the information submitted, consult relevant documentation, and consider any policy provisions that apply to the claim.

The in-process designation allows the provider and the patient to know that their claim is acknowledged and is being worked on, but it has not yet reached a conclusive decision. This distinguishes it from other statuses like approved or rejected, which clearly indicate the outcome of the claim review.